Kfc - Birmingham

This evening Wednesday 25th October decided to grab the family a KFC so popped into erdington branch...had to wait 30 minutes to be served one guy walked out he had waited that long... I ordered party bucket which has 14 pieces of chicken in aswell other bits and pieces in it also... When I got home 13 out of the 14 was drumsticks so I had paid £34 for 13 drumsticks unbelievable but true...I rang KFC I rang 8 times before someone answered my call...I explained to the lady team leader what had happened she started by saying this happens sometimes because KFC buy more drumsticks in than the other pieces...i said well your supposed have fair mix of chicken pieces..she had no real reply other than she's a training team leader could I call back tomorrow and talk to her acting manager...so guys 30 minutes to wait give them £34 to get 13 drumsticks. The team leader says ring tomorrow you would think they would be give us your number and someone will be in contact.. So my opinion on KFC erdington it's a premium brand that give a service and value of a low budget back street takeaway So avoid erdington KFC at all costs is my opinion...in these hard times people haven't got money to throw away...so when a company like KFC Rob their customers is how it feels to me is not good.. I'm interested to hear peoples thoughts on it....

Today, we received excellent service from Tammana. She was polite, respectful, and cheerful, and she was also very patient.

Avoid the KFC in Erdington at all costs, as it is the worst in Birmingham. Instead, order from the one in Sutton as the food is much better and they always get the orders right. Stay away from the KFC in Erdington like it's the plague.

I went for a Take Away The table on which the food was set on to be handed over was dirty--and covered in coffee. I advised a staff member of same--twice--was ignored--and he went on to serve someone else. Really poor cleanliness-and poor service Cleanliness meant I only ate part of my meal

Disgusting food and awful service, dont bother they can't even get an order correct or answer the phone of anything is incorrect