Zaxby's Chicken Fingers Buffalo Wings

I love Zaxby's and occasionally drive the 20-25 minutes to go to one of the few in Virginia. It was irritating today as I did the mobile order only to be told I had to go inside without the drive thru. No problem, just pick up the order off the huge rack that is clearly identified. And they are right. Very easy to find. Got there early and stood there for 15 minutes. Barely any customers. Finally went to the counter and was given the food stone cold. Apparently it had been hidden from view basically, the whole time on the side. Absolutely ridiculous. I followed all their rules did everything asked of me and I get cold food because nobody could be bothered to just put it on this rack? I was just following what they have on the website. They could have at least asked me. I was just trying to be polite and not rush them. Just tell us what you want us to do and we'll do it. I'm very flexible!

Did an online order pickup for this location after a spa day. The place so happen to be out of cookies no big deal the manager (younger lady refunded the money for it and also gave me a coupon to get free cookies when I come back along with chicken tenders I believe. She was super nice my order was great : she even tossed me in some extra nabs : late on posting this was 7/6/2022. Clean friendly location I?m not from the area

I went here for the first time, and while the food was really good, it made me SUPER sick. I had lunch there on Thursday, and it's been 8 days and i still have an upset stomach and nausea. I got the spicy chicken sandwich, I don't remember the exact name. All I know is that I won't risk coming here again.

There was some type of leak and there was a huge puddle of water between the beverage machine and tables. There was but one way to go and that v was through the water. The employee finally came out to address it, but without a mop. Only a bunch of napkins. All of the napkins in the building wouldn't have been able to get that water up. They didn't even put up a we floor sign. Food was good though, so I'll give it a 3.

I was so excited to get a Zaxby 's near home after being in Southern Virginia for school. The chicken is always fresh, tender, and well-seasoned. The fries are usually so crisp and hot, even if they aren 't you can just pop them into your air fryer and it will taste exactly the same. I also love the cheddar bites but I am sad Zaxby 's has decided to get rid of marinara sauce. I love that you can ask for things like, extra seasoning on the fries , or replace coleslaw with an extra toast, and they do it without a problem. Anyway, they keep forgetting my sauce so I finally had the melons to speak up about it. Well the next day, Anthony the manager, apologized and said he would talk to staff about it. He even supplied me with a free meal. I just wanted my 50 cents back! I think that more than makes up for it. He was nice and easy-going. Like every manager should be. P.S. The guy who said this place is trying to be like chik-fil-A should not be taken seriously as he obviously has not been anywhere else in the United States. Zaxby 's is only new to Northern Virginia and they have a completely different menu. It 's actually sad that he has three likes. I mean even the breading and the way they season their food is different....