Chili's Grill - Alice

We went there for the 1st time a couple months ago. Service was terrible...bartender wasn 't even ready for her shift,very annoyed we were even there. Drinks were the most disgusting thrown together drink ever! (Who as a bartender doesn 't know how to make a **** Mary??? ...Today we decided to take a second snap at it, thinking hey, everyone has off days. OMG we waited a good 10 min to be seated,asked for the bar nope manager Carlos says, you 'll get better service in the reg dinning area? umm ok! We sat waited another 15-20 just for drinks appetizers. My husband ordered a Texas ranch water (which is on the menu waitress kept telling us yes we have water! Finally got our order but without the shrimp which comes w/the surf turf. Ordered another drink about 20 minutes later here comes Carlos the manager with our shrimp no drinks. We told him just bring the check. We pulled up our bill on the tablet at the table. Here 's the break down....charged us for 3 ranch waters, a side of shrimp. Of course comes with the meal. Carlos wasnt sure what we got went to fix the bill bringing back $50 in gift cards begging us to return a 3rd time that his staff has been very sick he was very sorry. We will never return to that place ever. Giving it the second chance still worse than the 1st I 'm not about to give them a 3rd chance.

Food was on point. Asked for our burgers to be cooked to where there is a little pink in the middle and they came out perfect. Our server was very attentive and never let our drinks go empty. Very clean as well.

They only thing I liked there was the chicken fired steak and they took it away. Thier baby back ribs are cooked in water then on the grill, you can taste it. Plus the drinks are good their nice and cold.The street corn is the best thing there now.

I just wanted to say that Martin from chilis in Alice Tx, is one of if not the BEST servers that has ever served me. He made my wife and I laugh every time he came to check on us, he was on top of or drinks and kept checking up on us I am thankful for his service he really made my day.

Horrible experience. It was shift change as they said and we were ignored for 15 minutes. Get your shiz together. Empty drinks. Needed things. Nobody to be found. I 'll stick with Chili 's in Calallen!