Pancheros Mexican Grill - Apple Valley

The only reason I give this location more than 1 star is that this place was previously decent, but the portion sizes and service have gone steadily down in the last months and I will no longer order from here. destined to pick up my online order a few minutes after my scheduled pick-up time and the personal had not even checked the online order queue. when I arrived, there were no waiting queues or other orders. I was at some other locations around the twin cities and also in nd, this twog is a crash compared to the others.

Food was good, and it was ready on time. Unlike a similar restaurant, that shall remain nameless, but rhymes with Pichotle

I ordered food through the app. The wrong order arrived so I refused it the driver said they would go get the correct order and come back. I called the store to ask them to remake the order because by the time they driver got back it would be cold. They said ok and it should be delivered shortly…an hour passed and no food. I called the store back and they said the driver never came back and they would get another driver to deliver…another hour and still no food. Decided to call customer service who told me they should have never said they could get another driver because that is not possible. He said I would be refunded and he would add a free burrito to the app for next time. Neither of those things have happened. This is the second issue of this type with no resolution. With delivery charges basically $45 dollars they have stolen.

So it’s.. not that great. And for $30 we got 2 drinks, a half filled bag of chips (the cheapest easiest thing to give lots of), a 3 oz queso, one small salad and one small bowl. If you’re from Texas or somewhere that has lots of burrito places unfortunately this is not like a place like that. It’s not Freebirds. The quality is really low. The best part about our meal was I had Coke zero and also mellow yello was available as a rare option. The workers are pretty clueless. The have have salsa verde on their menu board. the guy didn’t know what it was. Really disappointing.

Gave them two tries and both times it was not good. Meat was cold, rice was under cooked, gave us 5 chips and the rest crumbs, queso had no flavor. Won't be going back.