Pancheros Mexican Grill Arden Hills

What if you had a hankering for Chipotle but they were all closed? You'd go here. They offer a very similar menu with one really cool thing. Tortillas are cooked to order. Gotta love a fresh tortilla.

MAN THAT QUESO WAS BURNTTTTTT lord have mercy on yall soul. made my whole meal taste like shit.

I absolutely love pancheros and the food they have to offer. But this location specifically (Arden Hills, MN) has the WORST customer service. The workers here speak and yell to each other in Spanish while laughing obnoxiously throughout the entire restaurant to each other. it 's the only thing you hear when you 're trying to enjoy your food that was prepared by some unhappy, slow moving, quit bothering me attitude workers. They have accents that are tough to understand sometimes, so you better not dare ask them to re say something or their attitude will grow and continue to effect the customers that come into this location that want to enjoy the food it has to offer. If you 're tying pancheros for the first time, go to a different location where the workers actually enjoy serving you.

Gosh, we tried hard to like the place as an alternative to other National burrito chain but alas, it simply fell short. Between the service, cleanliness and food each area was critically disappointing. Service was sloth slow and emotionless. It's understandable that all fast food is suffering from labor shortages and the big sign in window made it clear they were too. Cleanliness was failing. Maybe due to shortage of staff but the location was dirty. Most concerning food temperature, appearance and taste. Incorrect Temperature at a restaurant can make a person sick. And the steam table at this location was not proper. Everything was overly/unnecessarily salty.

Could be much cleaner. Very few workers, they get in each other's way and work very slow. Online orders are hardly ever ready, not attentive to customers.