Metro Coffee House - Augusta

After visiting several times in the past year since moving to the area, service was never exceptional, sub-par at the least. The atmosphere itself was inviting for the most part, people watching while sipping a chai latte being a favorite Friday evening pastime. Tonight was a different story , with several employees milling about behind the bar, talking guests, on the phone in the back, smoking outside, I stood at the counter along with two people behind me for 7 minutes while three employees barely acknowledged me, after asking one young lady if she was the only one working tonight, she snapped Yes, can you give me a minute please!? , I politely responded I have been here for 7 minutes waiting along with the people behind me. When leaving the café empty handed, there there two employees on the side of the building smoking while the other employee was inside driving customers away. It is clear that the staff has been working there for some time, as the urgency to take care of the guest is not a priority, more so an afterthought. Hoping things get better with the staff in the future.

Okay, I love this place. It’s always been my favorite place to go to study late since they are open later, they are still serving coffee drinks when other people are there drinking alcohol since it does turn into a low key, chill bar. The staff has always been and accommodating and they remember you if you come around a lot which makes it feel like home. That being said there is a newer bartender on staff that is a bit snarky. I think he thinks it’s charming but unfortunately it has ruined the experience for me. This is just one person and one experience which is why I’m leaving the review at four stars, I want y’all to know this place is really great but after meeting this guy I just no longer feel comfortable going there. My tip is if you order coffee, make sure you are specific. Cause if you say ‘Mocha’ the snarky new guy will make you a chocolate milk and talk down to you, even after you specify that you would, in fact, like coffee in the drink.

Absolutely love Metro. Weekend beverage specials are very tasty, although they can be a bit pricey. Coffee shop in the mornings and early afternoon that shifts focus in the evenings. Always has great music and atmosphere, no matter the time of day. A downtown Augusta must-go!

Good spot for bar drinks/coffee. I can’t remember our bartenders name (short hair with glasses) but she made our drinks on point! I suggest you try the 007 drink from the specialty coffee menu.

Metro Coffee House in Augusta offers the perfect combination of weather, coffee, and engaging conversation - my three favorite aspects of a cafe. I have lived and traveled in Europe for over 7 years, and I can confidently say that Metro Coffee House sets the bar for excellence in this regard. While there are other cafes that may come close, this one stands out as the best overall option in Augusta.