Sonoma - Belfast

It was supposed to be a super day out. Lunch, a show followed by dinner How can a major hotel of iconic status get it all so wrong. I mean it 's not difficult to make a chease toasty is it ? Oh that 's before I stood at the bar for 10 minutes infront of the cash till whilst the bar staff assiduously ignored me . In the end I placed a menu on my heard and said out very loud and repeatedly Is my invisibility cloak still working Finally a response . What a pity I bothered! The key ingredient of a chease sandwich

The bar and restaurant staff were lovely. Special shout out to Micah who was a brilliant. She went over and above. The food was just nice but my steak was over cooked. The staff definitely made this restaurant 4 star. If just judging on food alone it would be 3.5*

Beautiful setting, spectacular views of the Harland and wolf cranes. Friendly staff. Lovely meal and very relaxed environment! Would recommend Thank you

Overall disappointing. We were celebrating a 12th birthday (which we had stated online when booking . Lots of empty tables, not many in the restaurant. We waited 50minutes for food with 3 children. When we enquired about it after 45minutes we were told they had bumped it up the queue! They said they were short staffed, only 2 in the kitchen and they were under pressure. When the food came, 2 adults got first, then 2 children and the 3rd child was told it would be another 5minutes! The 3rd child had ordered pizza and chips. I had expected all food to arrive at the same time so we could eat together! My children had long finished their drink so I asked for a drink on the house. The manager arrived after another few minutes and said we could have a drink on the house as though it was his idea! The food was fine, although small enough portions. Mine was luke warm as i waited for my 3rd child 's food to arrive. Dessert the birthday girl got hers, only by default! The other desserts that were brought at the same time were incorrect. They had brought us the desserts that were intended for a different table. They told my daughter to hold on to her dessert and the rest would be out very soon. After waiting another 5 minutes we were told sorry for the delay, as it is a birthday they are taking their time to make it a wee bit special! . The rest of desserts arrived another 5 minutes later, no more special than anyone else 's!! 3rd child had ordered fruit salad. The apple in it was brown and soft and mushy. Rest of desserts were fine. We were asked if all was ok, I told the staff no, its not ok, the apple in the fruit salad was brown, soft and mushy . It was taken away. A manager brought it back and asked what was wrong with the fruit salad? I told him the apple in it was brown, soft and mushy. He said the chef says the fruit is fresh today and that it should be expected to have an odd bad apple in the middle of it, do you want another one? . We didn 't. My husband paid the whole bill, we were not charged for the free drink. I was told by the manager that there were messages all over regarding short staff and basically it was suggested that we should have been ok with the delays. I didnt see any signs, that 's not to say they weren 't there. He told me that he had intended discounting the bill but it had already been paid before he got to us. He told me he had my room number (we were not staying in the hotel! , he asked if we were going to the bar for a drink (it was 9.05pm, we were not heading to a bar with children, it is not allowed anyway . We left disgruntled.

We decided to have lunch at Sonoma, when we arrived at the entrance the door was locked although should been open for quite a while. The restaurant was nicely furnished with great views of the River and surrounding area. The lunch menu looked promising and the the staff members were courteous and approachable. The meals took a while to arrive and were disappointing especially for the price paid. It is a nice restaurant but the food lacked the wow factor.