Baskin-robbins - Belmont

Been coming here for years! But what a disappointment! It is no longer kept clean and smells un-fresh. Ordering birthday cakes the last two years has been a disaster. You have to pre-pay and set a pick up time which is great but the cakes are not done on time. AND in the end, they could not write a birthday message for my daughter as specified on the order. ?What a shame, our neighborhood ice cream parlor is no longer worthwhile.

Normally I don't like to write reviews but I thought this needed to be brought to the public and managements attention. I went to get Ice cream on 1/22/24 at around 8:10 pm, normally I am hesitant to go on Mondays because of the notorious small scoops : BUT today I came in and saw a new worker I had not saw before. The girl in front of us seemed to know her and said that it was her birthday and the worker who I believe was named Serong??? Gave her a birthday worthy scoop. Then we ordered she was SO polite and she gave us a good scoop. All around the best worker I have experienced at this location. All hail the ice cream queen!! This girl needs a raise!!

My wife is in love with Baskin Robbins; she likesTo take me there for a banana split every once in a while

Not very good experience at Baskin Robbins. I ordered a scoop of ice cream with whipped cream. Paid for it and was given the ice cream away from the register. Was given the ice cream without the whipped cream. When I asked for the whipped cream, I was told there would be a separate charge for the whipped cream, to which I replied that 's OK though I thought I asked for the whipped cream on it and got my money out. as this happened other customers started to arrive And my whip cream was not addressed instead they continue taking orders from the riving customers while I stood there. Eventually, I thought I 'm not gonna go back and say how are you making out with my whipped cream, or stand there for much longer being ignored. I left the ice cream that I had paid for sitting on the counter and left. very poor customer service and I didn 't even argue about paying for the whipped cream.

Nice ice cream store : unfortunately the new laws make the cups and stuff much less aesthetically pleasing. Not complaining too much bc it's good for the environment but they could at least decorate cups