Dunkin' - Birmingham

Used to come here almost everyday but stopped after they made me pull to the parking lot for only one small hot cappuccino, which i still didnt get after waiting there for 20 min. i wish they would tell u there would be a wait before taking ur payment. So i went inside cuz i was running late for class. and what they finally ended up giving me wasnt a cappucino, in fact it literally tasted like sewage water and was so bad it was completely undrinkable. so i had to spend extra time for them to make a new one. waste of time also i remember coming here a few months ago at like 2:45PM even tho their hours said they closed at 4, and the workers were hiding and saying they were closed lol

They were understaffed and yet they still did a great job. Thank you, order was good, fresh and coffee was hot

This morning the staff was amazing. we had a very large order this morning (7 dozen) for one and not only did they take care of us quickly, they informed us that we could call up to get it ready. they were so nice and helpful. it was very appreciated!

This morning staff was amazing. We had a very big order (7 dozen) for a meeting this morning and not only did they take care of us quickly, they informed us we could call ahead so it would be ready for pick up. They were so nice and helpful. It was very appreciated!

Normally I have a terrible experience at this Dunkin? Donuts. But today I was having a particularly hard day and hen was working at the counter. She was so kind and welcoming and helpful ancourteous. It was such a pleasant experience that I will definitely be back just due to her. I hope someone recognizes her skill and talent and gives her some sort of raise or promotion because out of all the people have met here. AND the ONLY one that me the way a customer should be treated respectfully and with dignitary.