Pollo Tropical - Boca Raton

Terrible service . They Always mess up orders. I Ordered yellow rice but get white rice instead To go order is thrown in bag and very cramped and due to this rice container was broken. This store Needs a lot of improvement starting with the staff. Service: Take out

I have had bad dining experiences at this Pollo tropical location several times but it is convenient because it is in a Lowe's parking lot. I always wondered why there were never any cars in the drive-through and after this last experience I understand why. Whenever I go in there I encounter a woman Who I believe is from the islands who thinks she is cute by saying give me all your money and joking around but I can't understand half of what she says. Most recently I went in for the Cuban sandwich that they have been advertising nonstop on television. What I received was not even close to a real Cuban sandwich. As I watched them prepare my sandwich on the dirty counter, I was praying I would not get sick. They don't even bother to wipe up and the food preparation area is filthy. The ham on the sandwich was ice cold out of the refrigerator even though they put it on a grill for 43 seconds. There was also no mustard on the sandwich and everybody knows that Cuban sandwiches have mustard. The sandwich was cut in half like a sub and not on an angle like a real Cuban sandwich, but it was the taste that I mostly took issue with. I was hungry so I ate half of the sandwich and took the rest home for my dogs. Later in the evening sure enough I vomited. This is absolutely the worst Pollo tropical location I have ever been to and it's nothing like the ones you find in Miami. I have finally learned my lesson and will never return. Moreover, every time I go there I receive a receipt offering me the opportunity to complete a survey but there is never a receipt code on the receipt at this location so you can't complain to corporate about the bad food. I don't know what happened to this chain but it was never the same after Covid, but this location is the worst of the worst. Avoid.

Service: Take out Meal type: Dinner Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 4 Recommended dishes: Chicken Tropichop, Yellow Rice, Roasted Chicken Family Meal

Good Chicken Breast , great mofongo ,Their juices are good too and sancocho. Good prices

Food was old/ don’t serve old chicken in drive thru or ever Service: Take out Meal type: Dinner Price per person: $1–10 Food: 1 Service: 2 Atmosphere: 1