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Contribuir a la retroalimentaciónThe service was very quick and the customer support was excellent. The food was served hot, which was great, but I had to deduct a star because we had to wait a bit longer to get our order for my family of six. That portion was manageable, but unfortunately, they mistakenly added cheese to a burger meant for a child who dislikes cheese.
We assumed they were open 24/7 and arrived around 11:58 to place our order. After we paid, they took our order and informed us that we had just made it since they closed at midnight. Despite the late hour, their customer service was fantastic.
The manager was incredibly helpful and the young lady was very nice. The hamburger was delicious, and the fries were served hot, which hasn't happened in my previous visits here in years. We truly enjoyed our lunch. The staff was also friendly and lovely.
It wasn't in one. Was surprised, no waiting personnel, ordering kiosk and menu has shrunk great time. Was surprised when I opened my order in the car and found both hamburgers and Pommes hardly warm.
I’ve NEVER in my 31 yrs had Steak ‘n Shake and let me tell you about my experience. First off the cashier Jennifer had thee best attitude and customer service I’ve experienced! The food was fresh and delicious. And Jennifer is right I WILL be back! Thank you
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