Auntie Anne's - Brandon

I came here for my T-Mobile Tuesday deal and waited 20 minutes for a pulpit. I bought my articles and the cashier didn't inform me that it didn't make any pulpits and that I would wait for a to be cooked. It wasn't until 15 minutes in my conversation and asked why I hadn't received my order, but someone told me they were just made. Bad customer service because there was no excuse for my waiting or any signs of a real accountability to fix the problem. I never come to this place again.

Today I was with my mom and my aunt. The employee that was giving us our pretzels and drinks was really rude. My aunt has the app and when she asked the employee to scan the QR code, she gave my aunt a dirty look, but still scanned it. Then, my aunt had also ordered a soda. We continuously had to remind her to give my aunt her soda. My mom had asked for a Sweet Almond pretzel, the employee gave her a dirty look as well. She made the pretzel for my mom and it was strangely salty. She had also ordered a frozen strawberry lemonade and normal frozen lemonade, again we continuously had to remind her what types of lemonade they were and that she still needed to give us our lemonades. She was giving us lots of attitudes. There was also a lady who wanted a medium cup of cinnamon bites but there were only large cups of cinnamon bites, can't you take one large cup of the cinnamon bites and put them in the medium-sized cup? The employee forgot to scan the QR code on the woman's phone and also forgot to give her the receipt. The employee apparently also gave a person an extremely bent cup, which made the drink spill on her son. The woman had asked for another cup, and guess what the employee did? She gave another dirty look and took forever to give the woman another cup. This attitude problem needs to be fixed

I bought an almond pretzel, it is so tiny. Usually I feel full after eating it. But this time after I ate it, it feels like I haven?t eaten it, it?s already gone. It seems like they put little dough in it. It does not worth over $4.00.

Personal said they were not allowed to serve half salty half cinnamon sugar. Always have at my local Annie's. Would have wasted two full orders....had to buy one kind. Pretzels were tough. Pretty disappointed in the lack of customer service and quality.

You guys are getting 2 stars because the pretzels are good but your workers suck!!! Salene is awkward around people which I find very weird do to her being in customer service, her manners are non existent and the way she greats people is horrible,it's not warming at all she looks like she absolutely hates her life and job, I think if you work a terrible job you need to find a better one, I hope she just had a bad day and this is not her everyday reactions at work