What A Crock - Brookhaven

Though convenient, everything I've tried from here has been disappointing. I've gotten the Buffalo Chicken Dip, Beef Bourgogne, and Chicken Pot Pie Stew, and all had mediocre quality meat, not enough flavor and needed additions and modifications for me and my husband to enjoy eating. Not planning to return to try anything else.

Good selection of food, but the young guy who helped me with different selections and size portions was so helpful. It was great doing business with him.

I was looking for a way to provide meals for friends of ours who were dealing with some medical issues. Came across What A Crock online and thought this would be perfect. Placed the order for the Customer Favorites on a Wednesday, close to the cut off time, and figured it would not get put together and shipped until Thursday. We were within the one-day delivery zone, so Friday would be fine. Got a notice that day that the order was already picked up by FedEx and would be delivered by end of day Thursday. I was impressed with the quick service. On Thursday, I got a notice that FedEx had delayed the shipment and it would not arrive until Friday. I sent our friends a note saying it would not be delivered, and let the company know as well. I got an email back that day from What A Crock, apologizing for the delay, but that it should still be fine when it arrived. If there were any problems to let them know. Long story short, it arrived the next day, but was not completely frozen. I do believe this was due to FedEx letting it sit in its warehouse for an extra day under who knows what condition. Our friends inspected the package and told the driver that it was partially defrosted. He called his supervisor and they were told they could refuse the package. Little did we know that by refusing the package, it was no longer on FedEx that it arrived late and partially defrosted, so no refund for What A Crock for the FedEx delay. I called the company to let them know what happened. The first person I spoke with apologized profusely, and said they would send a new package out on Monday. I then received a call and email from the Justin West, one of the owners, to confirm what had transpired, and he again apologized (even though I feel this was not What A Crock's fault). He said that a replacement package would be shipped on Monday, and if there were any problems to let him know. He even provided his personal cell phone number. The package did arrive on Tuesday, completely frozen. However, I did notice that in tracking the package, it was almost delayed again by FedEx. I was extremely impressed with the customer service and their desire to make things right. I do feel What A Crock went above and beyond. I checked in on the couple, and they had made the Chicken Marsala. They were very pleased with the taste and ease of cooking. I ordered the 2-3 portion size for them, and they said it was a lot of food. Looking forward to ordering some meals for my husband and myself in the near future. Thank you to everyone at What A Crock for your excellent customer service!

I highly recommend this company. They provide yummy items and truly care about their customers experience. I will use them again. :

Very disappointed. I am a long time slow cooker user and thought I would try Ended up throwing most meals away Most meals were under seasoned and had a funny metallic taste Will not reorder