Westwaters Entertainment Complex

Mercure hotel was a nice stay with nice rooms, good size apartments and a decent bed. Front of house staff were lovely and nice. The food at the restaurant was pretty basic. The service was nearly the worst Id ever experienced. The restaurant was at about 2/3ish capacity, I waited 25mins then had to go up to the main desk and order my meal. Once the meal came out (which took another hour for a steak and chips) the steak was ok for a plain steak the prices are ridiculous for what quality is, in my opinion I wouldn't eat here there is plenty more to offer in the area.

Great customer service and atmosphere. Compliments to the chef and staff on Friday night who were able to cater for our dieterary needs and alter the menu great food had an enjoyable night thankyou

The accommodation is quite nice and the rooms are well presented and the house keeping is brilliant. Unfortunately the bistro is an absolute disgrace. Eating here for 17 nights it only got worse not better. Orders were constantly sent out wrong over a number of occasions, The middle aged girl with glasses running the show was rude and the food quality was not up to scratch. It's such a shame as the accommodation is quite good but the bistro is an absolute joke.

The West Waters complex was great for the short trip I had with work. The team at the conceirge desk were very helpful and were telling jokes having a good time which is a great way to start the visit. The rooms were good, but the bed was extremely firm. Still got a good rest and it is located directly opposite the Caroline Springs Shopping complex. Heaps of great restaurants in walking distance. The staff were very accomdating from a hotel service standpoint.

Look at the sea while they drink and relax. the rooms are simple, but comfortable. many shops to foot and bus stop. room: 5/5 service: 5/5 location: 5/5 .more