Wendy's - Castro Valley

Ordered through mobile app and made payment twice due to app malfunction. Went to the store and they didn 't have my order. Showed the store manager my credit card account that payments had gone through but she had an i don 't care, it 's none of business attitude and refused to give me my order and asked me to call customer service for a refund. I called customer service multiple times and was given the run around. Every time I spoke with an associate, got told the regional manager would contact me, but they never did. Finally, after two weeks and hours spent waiting on the line and talking to different associates, I was finally told the refund will be available for pickup at the store. We 'll see how that goes. It 's ironic that Wendy 's states on their website that they treat customers as family. Yet, I felt I had been treated like their worst enemy, when they were the one that screwed up.

I dont see whats so hard with getting my order correct. I always tell them spicy nuggets when i order and they always give me regular ones.

Wendy’s got better hamburgers than McDonald. Especially the baconator. I love Wendy’s frosty. Been having their frosty for years. I’ll come just for the frosty.

It's my first time at Wendy's, and I enjoyed their spicy chicken

The staff are always very friendly and helpful here. The pretzel baconator is great!