Panera Bread - Charlotte

I absolutely adore Panera's broccoli cheese soup! The new Caprese sandwich was fantastic! For my birthday, I received a complimentary kitchen sink cookie, which was enormous and incredibly delicious—so much so that it lasted me two days. The staff was incredibly friendly! I had a wonderful time with my friends! The only area that could use some improvement is the pricing; three lunches shouldn’t cost $40!

The staff was very friendly, but unfortunately, the food was disappointing. I ordered the chipotle chicken avocado sandwich without avocado, and I had paid for extra cheese and extra sauce, but it seemed to have neither, and none of the other listed ingredients, either. I also ordered plain mac and cheese, but received cold mac and cheese with veggies mixed in. No thank you. It’s a shame that the highlight of my $20 meal was the Dr. Pepper.

I had a very bad experience at this particular Panera Bread and had vowed to myself never to go there again. The.new cashier didn 't know.how to let me order You Pick Two and the manager was busy running the kitchen and wouldn 't come out to sort it out in a timely manner! I later contacted their corporate customer service and got a very empathetic person who apologized and promised to take corrective action. So I 'm changing my rating from 1 to 3 stars.

Wow waited a long time for Mac and cheese thebread is hard and on top of that they gave me a dirty spoon for my Mac and cheese too much playing around and talking. Was my first time will be my last. Nothing is organized back in the kitchen. And the guy was picking up random spoons to see which one was cleaner. Food safety issue.

Went there early morning at 7 to use one of my giftcards which was never used and I received as a birthday gift recently. They swiped the card and said there is no money on it. I said that’s impossible I’ve seen it when the card was purchased and the money was paid at the register at walmart. The manager insisted it’s invalid and bought from a 3rd party therefore it’s invalid. I’ve never heard anything like this before and I believe she didn’t want to do it manually like the instructions said or she didn’t know how to do it. Later on I called the 800 of Panera to check balance and after I typed in the card it showed me the balance of $15. I will never go to this location again because a manager who doesn’t know anything is running this Store.