Cafe Nero - City of London,Westminster

My friend and I visited your Curzon Street, Mayfair, London cafe on Sunday morning, 17th September. I ordered two Americano 's from a very unfriendly, dismissive employee. She treated me with such disdain like my order was a total inconvenience. After she had 'served ' me and my friend, I asked for her name as I was so disgusted. It began with 'S ', I couldn 't quite make it out, she was the one with a head scarf on. She asked if I had an issue and I said yes, you are extremely rude! . I would also like to point out that whilst one was serving, the other was crouched down on her phone behind the counter and vice versa. I won 't be visiting this branch ever again.

Good croissant, not sure about the coffee. Staff were responsive, seeing as it was early on a Sunday. Scenic location especially if you can get a window seat.

Ordered one cappuccino and a carrot cake on 26 of July 2023. The cappuccino tasted like hot milk, the carrot cake first fork crushed like cookies, i van tell it was left over. Went to the young lady who serves me(her name was Alexandra). Gave it back, no refund went to nearest pret.

It didn’t start well with no greeting. My husband asked for two teas, one black and one with milk on the side. Both teas were presented with milk, when my husband said he had asked for only one with milk on the side, the young blond lady visibly rolled her eyes and huffed. I fully appreciate that hospitality are struggling however there was no excuse for not apologising when it was clearly her fault. It was busy, they clearly are under pressure and we all make mistakes, just apologise when you get it wrong and don’t visibly show your frustration.

I always look for one wherever I am. The coffee is perfect every time and when you drink it on site, you have it in a ceramic cup and not a disposable. The pastries are awesome.