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Contribuir a la retroalimentaciónWe went to Victory today with my partners mother who is elderly and suffering with dementia. Had to wait 25 minutes to get a drink (not a problem as could see they were busy and was told the wait for food was an hour). Got our drinks and menus once we decided on food queued again and was then informed that they were no longer taking any food orders and we would need to wait a further 30 minutes and we may be able to order. So asked wouldn’t it be a good idea to inform your bar staff that was the plan. Found the whole experience very frustrating. Then to complete our visit when my wife took her mum to the toilet (described as disabled) the first door is pull open outwards So a member of the public assisted in holding the door then when got to the disabled door which then had to slid open before access was available and was very wobbly and difficult to manoeuvre, then once inside the toilet the toilet seat was broken and the only grab bar was several feet away you would need an orangutangs reach to use. Toilet was dirty and poorly disability friendly. No support in place to seat or stand to use the toilet facility. In conclusion will not go back to what is advertised as a family pub. If your disabled give it a wide birth.
This is a lovely place to stay,wonderful views,tasty food and friendly staff. My mum and I have a lovely 2 night stay here,the room was a great size and was really clean and had everything we needed.
Although lovely to be next to the water, the pub is very overpriced when it comes to food which isn’t particularly great plus the portion size of the starts and sides are disappointing considering that the nachos literally had just 16 poking out of the guacamole which cost £9! Ridiculous! The wait at the bar was also long considering there was one person in front of me with what seemed like three members of staff serving one customer and then they decided to serve a local even though I was blatantly there first. Come for the views and garden but not the service or food plus expect a long wait for food and drinks. 2 stars offered 1 for views 1 for the garden.
Went here for lunch, the weather was nice so sat outside. Ordered from the lunch set menu, two courses. Food was good and plenty of it but here’s the weird bit. Because we were sitting outside we were told that both courses would come at the same time. This didn’t register at first but to our amazement the main course appeared followed closely by the starters. So instead of a two course lunch we had a main with a starter side dish. I cannot work out why they would do this, we had paid up front, we’re they worried we would eat or starter and run off without eating the main? My best guess is that it saved trips to serve us, the place was almost deserted so they weren’t run off their feet. Perhaps they need to remember that we are the customers and not an inconvenience. Luckily the ones who ordered main and dessert didn’t get their ice cream with their main however we did have to go in to prompt them to bring them.
A great spot for a short stay, we were there for 2 nights, lovely views over the river. Unfortunately we were in one of the rooms at the back of the main building, the view from one window was of the council bins! and the other was on to what was called a garden, but which was actually a tatty patio area with very old garden furniture and a few straggly plants! However, the breakfasts were excellent and the staff very cheerful and helpful. I would go again but would request a room in the main building with a balcony view.
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