Mcdonald's - Cumberland

The service here is quick and friendly. I've never had to wait long for my food, and my order is always accurate.

I HAD THE WORST EXPERIENCE EVER TONIGHT AT THE McDonalds in BEL AIR, THEY HAD THE A NEW KIND OF STUPID PERSON WORKING THE COUNTER REGISTER, IT FIRST STARTED WITH THE LADY IN FRONT OF ME WHEN I GOT THERE SHE HAD A LITTLE THAT WAS GETTING KIND OF ANSY SO SHE WAS TRYING TO KEEP HIM ENTERTAINED WHILE WAITING ON HER ORDER, SHE HAD ORDERED 2 DOUBLE HAMBURGERS ON KETCHUP AND ONION AND SHE CHECKED THEM BEFORE SHE LEFT AND THEY WERE NORMAL DOUBLE CHEESEBURGERS HER SON HAS A SEVERE ALLERGY TO DAIRY THAT COULD HAVE BEEN UGLY SO SHE PROCEEDED TO TELL THE CASHIER ONCE AGAIN WHAT SHE WANTED AND THE CASHIER TOOK THE DOUBLES OVER TO WHERE THEY ASEMBLE THE ORDERS AND SET THEM DOWN AND SAID I DON'T KNOW WHAT THIS WOMAN WANTS, SO THE LADY SAID TO THE MGR ON DUTY I WANT 2 DOUBLE HAMBURGERS ONLY KETCHUP AND ONION THEN THE GIRL SAYS TO THE LADY DO YOU IF YOUR COOKIES ARE BROKE AT THIS POINT THE LADY JUST SAID WHATEVER AND THE GIRL PUT 3 BROKEN COOKIES IN A BAG AND GAVE THEM TO THE LADY, SO SHE LEFT NOT HAPPY BUT SHE LEFT, THEN IT WAS MY TURN I ORDERED A 4 PIECE NUGGET HAPPY MEAL FOR A GIRL WITH ORANGE HI C AND GOGURT AND A BUNDLE C BUT I ASKED CAN I GET THEM WITH NO CHEESE AND SHE PROCEEDED TO TELL ME THAT SHE COULD NOT DO THAT I HAD TO TAKE THEM THE WAY THE BUNDLE READ, SO I DID NOT ARGUE PROCEEDED TO ORDER 2 SMALL SPRITES AND I LG UNSWEET TEA AND 1 LG SWEET TEA AND NOT SURE HOW SHE DID IT BUT SHE TOTALLY SCREWED UP MY ORDER AND WHEN I SAID SOMETHING TO HER SHE SLAMMED SOMETHING DOWN ON THE BACK COUNTER WHERE THEY HAVE A SWEET TEA CONTAINER AND SHE SAYS I GIVE UP!!! AT THIS POINT I WAS REALLY HOPING SHE WAS GOING MY WHOLE ORDER WAS A DISASTER GUESS I WILL HAVE TO STOP AT ANOTHER FOOD PLACE ON MY WAY HOME FROM WORK BECAUSE I WILL NOT BE GOING BACK THERE ESPECIALLY IF I SEE HER WORKING AND I WILL BE TELLING ALL OF MY FRIENDS ABOUT THIS VISIT I KNOW THAT THIS REVIEW WILL BE DELETED SO IT CANT BE READ BY OTHERS BUT AT LEAST SOMEONE OF AUTHORITY HOPEFULLY WILL READ THIS!!!! VERY DISAPPOINTED IN THE WAY THIS MCDONALDS IS BEING RUN IN THE GROUND BY MANAGERS AND CREW THAT JUST DON'T CARE!!!

The staff is very friendly and attentive. We were able to place our order quickly and got exactly what we wanted! We will definitely come back next time!

My husband asked for a fresh grilled chicken snack wrap, but the manager (and I use that term loosely) was quite rude to him. Normally, he wouldn’t request something to be made fresh, but after his last experience with a dry and hard wrap, I completely understand why he wanted something better this time. This will be our final visit to this McDonald's. To the manager on duty today (12/3/16) at 1:15 PM, you really need to work on your attitude.

I've usually enjoyed this McDonald's, but that changed tonight. I went through the drive-thru to get a sweet tea. A guy took my order and my payment, but when I reached the second window, the girl there was too busy chatting and laughing with a guy to pay attention to me. She handed me my drink without saying a word—no greeting, no goodbye—just went right back to laughing. When I took a sip after pulling away, it tasted like cleaning solution or soap! I guess that's what all the laughter was about. Terrible service! I won’t be returning.