Kfc - Daly City

Check your order before you leave the drive through. My order of 24 nuggets was short 12 nuggets but didn't realize the error until I got home and it was too late to correct.

The cashier got my order wrong. I apparently paid $1 more than the order that I originally wanted. So I explained to the manager/supervisor that I was owed a dollar. She took the receipt that the cashier told her that was my order and showed me that I paid $9.99. So as I was eating, I checked my online banking and sure enough I paid $10.98. so I told the manager/supervisor that I was correct. Then she started saying well I'm only going by what was told to me. Well thinking that she is in a position of leadership, it would make common sense that she should have looked at the receipt description of the item rather than assuming that I paid $9.99. I could tell right away she had a small attitude as she went to the back to give me my dollar. As she apologized for my experience, she started to say that she only went by what she was told from her subordinate. She should have checked the receipt to make sure that was the actual receipt for my order instead of insisting that I paid $9.99 passing blame to your subordinates rather than taking accountability for the experience of a customer does not exemplify what a leader/supervisor should be. Since she did try to apologize, instead of me giving a one star I will give this experience a two star.

While visiting from Omaha, we stopped to enjoy a nice snack. The raspberry tea and fried chicken were delicious! I will stop by again should I ever be in the area again.

The chicken pot pie was not what I expected. It good but not outstanding the taste change a bit too. The fried chicken is a bit dry. Smaller than before. The staff not so friendly, served the food late.

I don't go often but it looks amazing on the inside! my favorite thing is the chicken sandwich combo with the special sweet lightning mountain dew, i got it with a side of mac and cheese which was really good, 5/5