Toppers Pizza Depere - De Pere

I placed an order online for 20 pizzas to be delivered to my work a week in advance. Unfortunately, on the day of delivery at 11 am, the pizzas never arrived. Despite trying to contact the store, I was transferred to a call center where I was left on hold for 35 minutes before realizing the store was closed until 4 pm. It was frustrating that I was not informed of this earlier and that the call center was of no help in resolving the issue or providing reimbursement. Moving forward, we will be taking our business elsewhere as we cannot afford to have such unreliable service for our hungry employees.

I sympathize with the employees at the store, as I have encountered similar challenges in my own job. I understand the frustration of not having enough manpower to get things done. However, it was disappointing that my initial follow-up call was answered by someone off-site who couldn't provide me with an accurate update on my order. The management at this location needs to do a better job of ensuring they have enough drivers available so that their employees are not put in this difficult position, and customers are not left dealing with unhelpful call center employees who are out of the loop. In my experience, services like DoorDash and Uber Eats are not reliable enough to be a suitable replacement for a dedicated delivery driver.