Tim Hortons - Delson

A little small and not many seats. Food quality as to be expected from a Tim's. Reasonably clean environment.

Misleading operating hours, no food available after 5PM.Drive through and physical restaurant blocked by cones without notice.

A usual tim

Such a bad customer service this location has! This is my regular place to get coffee. A few times they ruined it and mixed my order with someone else. I ignored SO MANY times and when I complained and asked them, the guy on drive through tells me WE ARE NOT AUTHORIZED TO GIVE A FREE COFFEE AND MY BOSS TOLD ME TO ASK THE CUSTOMER TO GO SOMEWHERE ELSE!!!!DEAR OWNER! WHAT KINDA CUSTOMER SERVICE IS THIS?HE ALSO ASKED ME FOR THE RECEIPT, I told him you never give one and he said we always do! On my last purchase today, I POINTED OUT THAT HE FORGOT TO GIVE ME THE RECEIPT, THEN HE TELLS ME OH IM SO DISTRACTED BECAUSE YOU TOOK TOO LONG, ETC.1: EXCUSE YOU! I DONT EVEN NEED A FREE COFFEE, I CAN AFFORD IT! ITS A MISTAKE FROM YOUR EMPLOYEES AND YOU NEED TO FIX THAT INSTEAD OF TELLING CUSTOMERS TO GO SOMEWHERE ELSE!2: ITS NOT ABOUT HOW MANY PEOPLE YOU SERVE, YOU NEED TO SERVE THEM RIGHT AND RESPECTFULLY AND LISTEN TO THEIR ORDERS WITHOUT BEING DISTRACTED!Dear owner!You need to take an action against this, I will also put it on my insta post about this location as well as make an announcement on the radio I work at.DONT EVER RUIN SOMEONES COFFEE and then be neglectful! SHAME!OUR TIME AND MONEY IS AS VALUABLE AS YOURS! WORST CUSTOMER SERVICE!!!

I visited this restaurant on Saturday, January 13, 2024 at 11:15 PM because Google indicated that it was open 24 hours. However, when I arrived, I found it was closed. It was disappointing and a waste of time. Please ensure that your online hours are kept up to date.