Chipotle Mexican Grill - Falls Church

Wrong order in bag consistently. Wrong items rang up was the final straw. Rude staff.

There is no clean seating area, and there were crumbs all over the place. Worst dining experience ever. Be careful when you sit. There is cheese glued on the seat, I had to put a napkin on the seat to avoid the cheese stick on my pants. We were asking for a manager, and the cashier told us the manager was busy.Mind you, this is when they just opened.

One of the most consistently solid Chipotles I’ve ever lived by. Staff is fast and polite and rarely have any issues. As far as Chipotles go, this is one of the best as far as food goes.

I recently had a disappointing experience with Chipotle, as they failed to fulfill my order correctly. Not only did they make mistakes with my order, but they also promised to reimburse me for the inconvenience, which they ultimately failed to honor.Upon receiving my order, I noticed that several items were missing and some ingredients were incorrect. This was quite frustrating, as I had specifically requested certain items and paid for them. I immediately contacted Chipotle's customer service, and they assured me that they would rectify the situation by refunding the missing items.However, despite their initial promise, I never received the reimbursement they had assured me of. I followed up multiple times, providing all the necessary details and even offering to provide proof of purchase, but to no avail. It is disheartening to see a company make a commitment to their customers and then fail to follow through.As a loyal customer, I expected better from Chipotle. Their lack of accountability and failure to honor their word has left me feeling disappointed and frustrated. I hope they take this feedback seriously and work towards improving their customer service and order accuracy in the future.

Employees could use some lessons in prioritizing and common sense. Went in to pick-up a mobile order of chips and salsa only. There was one customer being rung up and no other customers at the time. There were 7 employees, 5 of them up front. A simple order of chips and salsa should be a quick No-brainer to get knocked out. However, I was told my order was coming up while 4 of them stood around and one person worked on the mobile orders, starting with a burrito for someone who still wasn't even there yet! In the meantime I continued to wait for my simple order. I get doing things in order, but that is a bit ridiculous. Or to have one of the other four people standing around doing nothing take care of putting salsa in the cup and grabbing a pre-bagged bag of chips wouldn't put them out in any meaningful way.