Einstein Bros. Bagels - Franklin

This restaurant in Franklin, TN is described as a fancy version of Einsteins. The reviewer experienced challenges at their usual Einsteins in South Florida, where they were understaffed and unable to fully open the dining room until 2022. Now in Orlando, the reviewer and their husband were thrilled to discover a nearby Einsteins next to their hotel. The husband enjoyed his favorite turkey egg and cheese bagel with coffee, leading him to exclaim, "That settles it. We're moving across the street."

Drove through for breakfast and once I got to my office I realized they had put hardly any cream cheese on the bagel. At least at Starbucks when you order a bagel you get a container to spread yourself. Such a bummer!

Regrettably, this is not the first disappointing visit I've had at this restaurant. The staff is unfriendly and when we requested our bagels to be toasted, they instead microwaved them. Their response when we thanked them was a gruff grunt.

The restaurant offers quick and friendly service with incredibly tasty food. If you haven't had the onion bagel, you must try it. I highly recommend the Tomato, Avocado, and Bacon bagel - it was fantastic!

First time ever going into an Einstein Bros. As a tourist I was excited to try them. After seeing the other patrons seated and getting nice toasted bagels. Ordered a 6 pack to try several different varieties, several were gourmet. Ordered a drink, paid cash told cashier it was for here. Did not receive a receipt or cup. Ask for cup not a Biggie. They brought a bag of COLD Bagels sit them on the table and walked away. I went to the batista and explained it wasn 't a to go order and ask if bagels could be toasted. She ask manager he came over was EXTREMELY RUDE! Told me that company policy was they don 't toast bulk buys. I told him that this was my first time visiting ever and could he please just toast the 6 cheese (offered to pay extra) he said no he is Busy to be BOTHERED with me. I ask him to please show me where it is posted that per Company Policy they don 't toast a 'bulk ' (6) bagels. He said it is not posted . I ask for a Refund and was told to get in the back of the line. I did, after 10 minutes when I got to cashier and ask for refund. Ask for receipt (they hadn 't given me) , I told them everything that I bought. The manager Alex Henry instructed the lady to only Refund $15.00 the price of 6 basic plain bagels and the cost of the drink. They had the bagels and could see there were some gourmet ones that I had paid Extra for. I got $15.00 or nothing. I guess the other cash was for him being Bothered. He doesn 't own this company so he doesn 't care! I know that the staffing situation is real, BUT this guy should be Fired.