Cranside Winter Village - Glasgow

Menu was not what was expected and eating was cold when arrived

Not as advertised on Instagram. Nobody on the bar. Nobody to greet our group. No fire pit/marshmallows and we went airing a busy period. We had to go inside to the restaurant, overall a very poor experience.

Disappointed birthday meal out, first time booking the “winter village” nothing winter about it other than it was baltic sitting outside, asked to be moved to under a heater which helped but was very much under the impression you would get a little winter hut but it was just tables outside. Menu choice was fine, all very same and some Italian thrown in. We ordered pizza and then Chinese, pizza was lovely and fresh as was the Chinese but £8 for chicken satay that wasn’t even a proper size main dish so couldn’t really share as that’s what we had wanted to do. No cutlery, napkins or condiments on the table, had to ask for stuff and even then they never brought it all out. Service was non existent and the whole place just lacked atmosphere. Wasn’t value for money and wasn’t that great the whole experience so wouldn’t go back.

Shocking service! No one greeting people at the winter village section. No cutlery provided with food an asked 4 times before it was brought meanwhile food was getting cold. One dish didn’t arrive until nearly an hour after everyone else, and that was from one kitchen. Also one drink arrived separately about 45 mins later too.

Really disappointing visit to Cranside Winter Village . After being regular customers since its opening a few years ago, myself and my best friend wanted to celebrate Christmas at the winter village. On arrival, we waited 15mins at the door, only to be told to go find our own seat outside. After finding a seat, we ordered our drinks on the app, and waited 45mins for them to arrive!! Our 3 courses of food we ordered arrived before the drinks! Absolutely ridiculous! The food was delicious but we were not given any cutlery to eat it with, and waited 10minutes to receive some after asking staff. During the long waiting times we got to experience the winter village which was all closed. The advertised festive menu, cocktails, Bratwursts, Weekend DJ 's and Christmas Carols were absolutely nowhere to be seen or heard. Clearly everyone was disappointed by the service as by 9pm everyone in the winter village had left. We thought this would be the perfect opportunity to order some of the festive cocktails , but ALL cocktails had been removed from the menu! So much for the advertised late night bar til 2am . We 've visited Cranside Kitchen countless times and the staff are always so lovely, but we were so dissapointed with this visit. Definitely will not be returning as it was such a let down!