Tropical Smoothie Cafe - Grandville

Ordered off door dash and the wrap was all wrapped up wrong food pieces all over the apple slaw was all crushed on the bottom didn't get a straw with my bahahama mama the store in traverse city never did me this dirty and then food smelled like cigs from the driver..... Like wth

I ordered through the app and did curbside p/up on Sun. 3/10/24 at the Grandville location. That all went well, but what didn't go well is the fact that after eating the Supergreen Caesar and drinking the Bahama Mama smoothie I became violently ill about 3.5 hours later. I felt fine before eating their food. For about 24 hours, it was coming out of both ends of my body. After that stopped, my ribs, abdominal, upper/lower back muscles were very sore. I couldn't get comfortable for the life of me to be able to rest. I still felt pretty ill and had zero energy most of the week. I didn't start feeling on the mend until Fri 3/15/24. I wasn't able to work at all. This totally messed up my whole week.What is even more disappointing is the fact that I called on Mon 3/11 around 1:30 pm (in between running back/forth to the commode) asking to speak with the manager. I was put on hold for a while, then I was told by the employee I spoke with that he would have to take my name/ and the manager would get back with me on Tues. I explained the situation and asked if anyone else had called that day saying that they were ill. He didn't know. He apologized for this happening to me and said that he would let the manager know what has happened. At that point, I had to make another run to the bathroom. I tried to rest for a while. I then called back hoping to speak with the general manager. I did speak with an assistant manager, who apologized and took my name/ and explanation of the situation on a sticky note to be put on the manager's computer. She also offered up a refund. She called her manager and asked her how to take care of that. She was told that she wasn't authorized to actually submit the refund so she'd have the general manager take care of it on Tues. Well that never happened, and I never received a call to see how I was doing at all. Having a food-borne illness is serious. People have died from this. Apparently there was no concern for my well being. As of Fri 3/15, still no phone call or refund.I called and was able to speak with another assistant manager who tried her best to rectify this situation. She called the general manager, who then said that she would call me and take care of this matter on Sat 3/16. As of 1:45 pm today I had not received a call. I then had to call back yet again and spoke with the manager who claimed not to know my name nor the situation at hand. She had a major attitude with me and made excuses for being too busy to get this taken care of. Still no apology from her, nor any concern in her voice for what I'd been through this past week. I'm sorely disappointed with how this establishment is managed, with the exception of the two assistant managers who did their best to help me. They were empathetic and were concerned with my well being. I should not have had to do follow-up calls at all. I have been in food service management before. I know that things can get crazy busy. There is still no excuse for how this was handled, or should I say, not handled! I will never return to this particular location again.

I had the most amazing worker help me!! Her name is Shay bear and she is really passionate about her job and smoothies! couldn’t be happier with the service, she even taste tested my smoothie before giving to me and ended up loving it so much she drank the whole thing. She’s a silly and hungry girl! Thank you Shay Bear!

Me and my husband last night went and got us eat a smoothie I got a peanut butter cup with fat burner and he got a Bahama Mama with whey protein tropical smoothie Cafe is my number one place to go when it comes to my smoothie needs I absolutely love the peanut butter cup I get it every single time I go.

We ordered on advance, 25 minutes after pick up time, a young girl with a terrible attitude let me know they're running without chia bolw lo