Marks Spencer Cafe - Halton

Visited the cafe whilst waiting for my MOT to be completed. I ordered a pot of tea and also got a soft drink can for later (I was offered a glass). As I approached the till behind which there were 2 members of staff, I waited a good minute to be acknowledged while the staff discussed someone’s uncle, there was no smile, good morning, hello, nothing…rude! As I ordered I asked for skimmed milk, this was not acknowledged by the server but the girl behind her reached for full fat, I asked again for skimmed, she poured the skimmed into a small jug but didn’t acknowledge me in any way then proceeded to balance the pot, the milk jug inside the empty cup and the cup on the counter which is ridged as intended for a tray, this caused the tea pot to tip slightly and some tea to spill out…the server then asked if I wanted a tray! The tea was breakfast, not very strong but hot and the pot and jug poured well, the glass I was given for the soft drink was scratched and clearly old. The table I sat at was sticky and there were crumbs on the chair. No big deal but doesn’t live up to my expectation of Marks and Spencer. It was more like a service station on the M6. It used to be lovely but it is tired now and in need of freshening up. Staff that are friendly, warm, and welcoming go a long way…I’m really annoyed that this experience has made me sound like my mum!!

The last 2 times we have been they have had no eggs (shop attached to it sells them) this limits the breakfast menu which is already very limited. Was advised they could do Salmon with the toast but would have to charge for the scrambled eggs despite not having any.Toasties very overpriced compared to other cafes and always very little staff on.Think I will be sticking with Tesco at least they have what’s on the menu available.

Went here yesterday with family. Had to queue up to order for over 20mins. Only one person serving. Tables not cleared so had to do it ourselves. Food and coffees were ok. Ordered a further pizza for my daughter and had to chase kitchen for it after 15mins ! Need more staff.

Very good staff, very clean, food hot. Good service which you expect from M&S, but this cafe goes one better than other M&S cafes.

Very helpful staff who went out of their way to serve and assist me. Very tasty scone and hot chocolate. Clean tables and surroundings.