Philly Pretzel Factory

I had a fantastic dining experience at this restaurant. The service was quick and efficient, and the staff members were extremely friendly. In particular, the young server with a ponytail was very polite.

Had trouble ordering online due to an issue with my credit card. Called and got Kathy who I think is the manager on the phone. She was so friendly and quickly took my large work order which was ready exactly when promised. Amazing customer service and amazing pretzels! They were a big hit at work! I’ll definitely be back soon.

Gross !!! MOLDY. Obviously, these were not freshly baked as they claim to be this was the order I placed days ahead. Besides the fact, they were hard as a rock and barely any salt on them. The entire layer on the bottom of the $40 ! Tray was stuck together by MOLD. Needless to say spent the next in the bathroom

White kid with the pony tail touches the pretzels money with the SAME gloves on EWWWW never coming back. I said something and he completely blew me off.so GROSS

I recently tried Too Good to Go and ordered a pick up for Tuesday at 5 pm. This app allows you to order a surprise bag of a restaurant's remaining food for the day at a discounted price. In my bag, I received a variety of pretzels, pretzel nuggets, cinnamon sugar pretzel nuggets, and a pepperoni stick. While I appreciated the amount of food we received, most of it tasted like it was from the previous day rather than fresh. The pretzels were too chewy, but the pepperoni stick was the only item that was decent. The cheesesteak, pretzel dog, and spicy sausage caught my eye, so I am willing to give it another try in hopes of getting fresh items next time.