Vampire's Burger Kitchen

We went with our Son and family including 3 children aged 4,9 12 during their pre Christmas opening. For 7 of us we spent £87 on burger meals and a chicken nugget meal for the 4 year old. That was the only edible and satisfactory meal. The burgers were over cooked and like eating slices of rubber. Chips just warm, drinks never arrived as they ran out of coffee and then offered hot chocolate which they also run out of. Of the 6 burgers only 1 and a half were eaten in total. When spoken to, staff just passed it if as they were very busy! Provided a feedback to Chessington and with lots of promises to inspect things they really weren’t interested. Appalling food at an exorbitant price, our suggestion is take your own picnic or food. Very very disappointed at how we were treated and poor customer service response.

I can confidently say that this restaurant is the standout spot in Chessington. They went above and beyond in assisting adults with learning disabilities, setting a great example for their colleagues. The manager, assistant manager, and a young lady provided excellent service and served a delicious lunch for a group of 36 people. The food was hot, the service was outstanding, and I am incredibly grateful for their help and support. The other staff at Chessington should be ashamed of themselves for not following suit. It seems they could benefit from a lesson in compassion and understanding towards individuals with disabilities.

Very expensive considering it’s just fast food. Ended up paying £21 for two cheeseburger meals. Very cramped and busy and struggled with a buggy. Waited 20 minutes just for the food!

Expensive food for what you get. Dirty bins over flowing rubbish on floor and all around. No very pushchair friendly with heavy doors. Long wait to get food.

Wish I’d read these reviews before going. Paid £40 for our lunch which was burnt patties in buns no trace of any salad or lettuce. I refused to take it and Upon complaining to the man in charge I was offered a refund which was never processed in my card. He refused to give a receipt saying it will def come through. They have no contact number or email and there is no way of contacting Vampire Burger to follow up on this. I have complained to Chessington who say ‘Aramark is a third party company and they would not be able to action the refund’. We wasted our money and didn’t have any of their food either. The short stubby ‘man in charge’ was apologetic and said he was surprised we had been served this mess of a meal’ But after seeing these reviews I think scamming and ripping people off is their norm. STAY WELL AWAY