Starbucks - Kirklees

What a lovely place! Two girls working front of the house today (25 sep) were very friendly and chatty making sure making order was so pleasant. Very clean inside. Definitely coming back! Thanks girls!

Have used this Starbucks since it opened but can’t believe how bad the service has become and I feel it is due to the new manager . Before lockdown the staff were really friendly and helpful, led by a terrific manager . However since it reopened there seems to be virtually a whole new team led by this new Manager , she can’t accept any criticism or feedback Everything is someone else’s fault , gave me a customer service phone number that is no longer in use . Coffee was half empty and Luke warm (made by the manager). Website opening times are completely out of date and not being updated. Weeds taking over outside looks shabby. Definitely won’t be going again !

Took my daughter for a snack and chill whilst out and about Christmas shopping. The store and car park were quiet so I thought we stood a chance of a reasonable experience. The food supplies on display were down to a low stock, the till screen was frozen AND worst of all, my favourite Starbucks drink was butchered. I ordered a grande Eggnog Latte. It’s usually a deep, rich, creamy drink. Syrupy even; because it’s supposed to be made entirely of steamed Eggnog mixture from the carton and espresso. I look forward to it during the Xmas season. I savour it. I’ve been drinking it for over 20 years. This drink however was a semi skimmed latte with a very generous sprinkling of nutmeg on top. I’m not sure there was any eggnog mixture in it at all. If I had been alone and not in between xmas shopping errands, I would have insisted on a refund or a fresh drink. I actually walked out once my daughter had finished her drink, with only a few sips taken from mine. If the eggnog mixture was not available (which often happens at all Starbucks stores, every year) I would have happily selected something else but I’m disappointed to have been served such a poorly made drink. A far below quality experience for this store and brand.

I call in here 1 or 2 times a week, around 7am just as they open, always get a great welcome and a smile, they know my order now and are on it as I walk in, what more can you want ?

Always a warm welcome by the team here. Can be busy as near the motorway network. Very clean tables, quick service with a smile.