Ball Park Pizza - Laguna Niguel

This is a great spot to relax with loved ones and enjoy playing and watching games. The staff is friendly and accommodating, and the food is top-notch. The wings are especially delicious. Can't wait to come back!

We had a horrible experience with the customer service and manager at Ballpark when placing a pickup order. The service was rude and the manager was unhelpful. This restaurant deserves only one star.

The food is fantastic, the beer selection is top-notch, and the manager, Beto, always treats us like family. We have been coming to this restaurant for over two decades. The food is excellent.

Takeout Ballpark’s Double play pizza, wings and potato wedges for 15 years despite the diminishing customer service. Today I asked where my wedges were and the girl repeatedly insisted I didn’t order any. After several back and forth, she pulled my receipt from the trash and said..”oh yea you did”. The oven gentleman came over, without a word, took the wing container from my hands, opened it and said, “here they are”. The wedges were in pieces and crumbled mixed with the wings. I complained but was assertively told I “should have asked for separate containers”. They’ve always come in separate containers. Who mixes wings and fries. Again, after complaining that this wouldn’t do, he said it would be another 10 minutes. I literally said, “OK, I will be back in ten minutes”. 15 minutes later, I asked the same girl for my potatoes. She rolled her eyes and said, you didn’t say you wanted them. I reiterate the “ten-minute conversation” and she said “but you didn’t actually say you wanted them”. Why would I say that I would be back in ten minutes. She said, “I don’t know” with a lateral head shake. The oven fella eventually gave me someone else’s potato order. The overall tone and dismissiveness was pungent throughout the experience. I hope they read this and have a team huddle for improvement. I then stopped at Brooklyn across the street to pick up a spinach salad and although packed with people, it was the most pleasant experience.

Super friendly and kind staff. Pizzas are our family’s favorite. Only room for improvement is the ranch. Their Salad bar ranch is amazing. Ranch in packets are not.