Chipotle Mexican Grill

Here we go. Over the past year, every experience I have had at the lake havasu city chipotle has been so far below standard that it?s truly embarrassing. First of all, the service is terrible. It feels like a bunch of 5th graders working under absolutely nosupervision. They repeatedly make mistakes, lose online orders, and do nothing to ?make up for? these shortcomings. As for thefood: They are constantly out of main items such as beans, chicken, and steak? And don?t seem to realize that they are out ofsaid items until you are literally in line asking for them. If the chips aren?t stale and salt-less, they are greasy,undercooked, and soggy. The thought of spending another dime there disgusts me almost as much as the burnt rice.

No longer have Veteran discount!! Food looks dried up and old. The cook came from the back and we didn't see him wash his hands or place gloves on, he also kept touching his face with his mask half on. Drinks ran out and not refilled. Overall they havefallen apart when it comes to custom service and food. The manager said they were messing up before and giving Veteran discountswhen it is only for the Police.

I left this place. great customer service. I'll be greeted soon when I came in. smile on their faces and help me. good portions in my burrito! cannot talk too much on taste bc, because always pregnant everything tastes not like food. but eating was right with my palette and that's what I'm satisfied about.

Food is great, standard chipotle fresh taste and simplicity. However, the service here has been nothing but difficult. As an almost weekly customer here, it is dissapointing to see the store closed to online orders only, closed early, or frequently running out of common food items like black beans. There's always been something wrong at this location including really long wait times, but the food tastes good. As long as you don't mind all the inconveniences here, it's fine. Guac was fantastic I must add though.

I typically have a great experience at this Chipotle. However, this recent trip was a complete failure. They didn't have multiple of the items such as cheese, salsa, Pico. Extremely disappointing. Many of the crew were sitting getting back doing who knows what instead of preparing food. Like I said, usually I enjoy this location but this particular time I was sorely disappointed.