Mcdonald's - Lake Zurich

Great place to bring kids and hang out. I haven't had a problem here yet

This McDonalds has the best customer service, you are treated more like a friend that's visiting rather than just a customer by ALL that work there, ESPECIALLY by the man named Angel who mostly works the drive-thru! He is more than just a pleasant fixture at this McDonalds, he's a breath of fresh air!! Also, the food is hot fresh honestly I MUCH RATHER PREFER this McDonalds over the one next to Mariano's! You won't be disappointed!Kid-friendliness: A new re-built Playland for the kids

Ordered an app ahead of time, Food was not ready at window when I Finally got through the drive-through line. They told me to pull up to one of the waiting spots, Which annoyed me because I ordered in advance and had a very standard order. When they finally brought the food out, was cold and looked like it had been sitting for quite some time so I’m not sure why it wasn’t ready at the window in the first place. The prices the food is absolutely disgusting. The service is atrocious. I will never ever buy McDonald’s again. Gross.

Visited McDonald's and was impressed by Gilbert's exceptional service. Friendly, efficient, and genuinely caring, he made our visit memorable. Thanks to Gilbert for going above and beyond!

More often than not my order for a plain hamburger with no cheese is wrong. They always manage to get cheese on it even though Im lactose intolerant. Today I asked for a large come with extra extra ice in it. Like fill the cup with ice. I was handed a coke with about an inch of ice in it. I asked for a side cup of ice and they wanted to charge me for ot. When I asked that they fix the original drink the manager gave me a nasty look rolled her eyeballs and poured out about half the soda and added another inch of ice. She said is that enough? I said no. She put more ice in but left a 2 inch headspace so I asked her to top it off with coke which she did with attitude. Im sick of this restaurant being so off putting with their customers. I do still like the one guy that works the drive thru that always is nice and calls everyone his friend. Hire more of that gentlemen please.