Papa Johns Pizza - Lawrence

Good pizza, they have a special always consistent and much better than pizza hut. close to ku parking is a little small, but it is worth the tour. I wouldn't recommend eating inside as you get out, like the pizza they bake, smells and it's loud from the whole pizza making.

Positiw: love the brotsticks and garlic butter and the people who work there seem very friendly. negatiw: they seem to deliver forever. tonight I ordered this for the sleep of my sohne. online, it said it would take about an hour (original eta was 7:55.) when I called after 8 to check it, said the phone system 8:55. it went at 9:30 o'clock. really don't think it's worth it.

Ordered a pizza for ASAP pickup via their website. Was given 40-50 mins for the order to be ready per their tracking system. I showed up at 45 mins and was told to come back one hour later. They are short staffed and have huge backlog of orders which is understandable during a KU game but nowhere do they communicate that the order is going to be delayed until I show up. The employee blames the website for wrong tracking info. I am not sure how I am responsible for their corporate issues. Would have preferred if they did not accept new order so I would have ordered elsewhere. I wanted to support a locally owned franchise but this is the customer service I get. I was enquiring if the order was eligible for cancellation and the employee canceled it instantly without asking if it is okay with me, leaving high and dry without a dinner option at 8 pm. Wish I can give 0 stars for the rudeness

Bought a $20 gift certificate. My husband went to pick up pizza and was told upon check out that gift certificates can’t be used in conjunction with store specials (ordered 2 pizzas for $22 . So we were charged $34, then he used gift certificate. When I called to inquire why we couldn’t use a gift certificate (not a coupon! on an in- store special, the manger told me “I’m honestly very busy right now, and need to let you go, if you’re only going to complain.” Ooookaaay….won’t bother ordering here anymore.

Had to go pick up my own delivery order because they were so short staffed. This is the second time I have had to do this. When I arrived the pizza was cold also. I should have refused it… Their online ordering system way under estimates how long it takes to make an order. I would stay away from ordering from here during busy times unless you like to wait almost 2 hours for cold pizza.