Jimmy John's - Mason City

Placed an order from out of state to pick up for family. When we arrived at our destination it was all wrong. Because we were out out state, we could not go back. Called later and would not do anything.

Literally pulled up to a paper hand wrote sign saying drive thru speaker doesn't work. There was a line. Waited 20 min never made it to the window. I decided to leave in on a lunch break and can't wait for them to get it together. It's sandwiches how can it be that backed up? SMH first and last time with this location.

Waited 2 hours for them to deliver and never showed up. Called and asked what happened and told that the lady just got there and had multiple deliveries to do. I was fine with that but 40 minutes later still nothing and it was about to be closing time so I canceled. Don't waste money here.

Freaky Fast? Not here! The slowest service I have ever received!

The jimmy johns location in mason city is absolutely brilliant they make their sandwiches delicious, and I have rare problems. but if there are problems or things wrong about their order, they will compensate. amazing customer service skills from the employees, and pleasant eating. definitiw a 10/10 of me.