Chipotle Mexican Grill - Nashua

I had a disappointing experience at this restaurant. Although the ingredients seem fresh, the online ordering process is frustrating. Each order takes around 15 minutes to prepare, and it's hard to justify such a long wait. I've now been waiting for my order for 50 minutes, which is unusual for this place. Management needs to address this issue; it seems clear that no improvements have been made, considering the numerous negative reviews here. Furthermore, the responses to these reviews are always the same.

- **Burrito**: 8.5/10 – A solid choice with fresh-tasting ingredients, and it was perfectly wrapped and prepared. - **Organic Lemonade**: 8/10 – Delicious and refreshing. - **Small Side of Queso**: 6.5/10 – This was complimentary since my order was over $10, which was a nice bonus. The queso was creamy and zesty, which I enjoyed, though I still prefer Moe’s version. - **Chips**: 4.5/10 – Not many chips were included, and there’s an extra charge for them here, unlike at Moe’s where they’re free. However, the flavor of the chips was pleasant. Overall, I would rate my experience at around 7/10, giving it 4 out of 5 stars. I would definitely eat here again.

After 1 PM on Sunday, I discovered that the staff was exclusively focused on online orders, which was quite frustrating (I had experienced this before). I took the time to place an order online for three people. The wait between placing the order and picking it up was brief, and everything was correct. However, it felt like our experience with online ordering differed from being in line and having our food made to our liking, perhaps due to smaller portions of ingredients. It could just be my imagination. Overall, the food was what I expected. I prefer to see the personal touch in how my meal is prepared according to my specifications.

I order online from chipotle all the time, and my order is often ready before the 10 minutes they have to make. my order should be finished at 6:30. I have my burrito at 19 o'clock. there were 8 employees behind the counter, and when I was there, only a few people were in front of me. I don't know how the service could be so slow. I have a veggie burrito and it had no veggies! only a lot of rice and sour looked. don't go here.

At least today I walked away with food. .. Most of the times I have attempted to go to this Chipotle it has been closed unexpectedly, systems down or a delayed opening.Today- they were “only accepting online orders” which has also happened to me before at this location. I told the woman I have an issue with the app on my phone and she just looked at me without responding. I ended up ordering through the website, which she could have told me was an option, which was luckily worked and waited for my food at a high top.BUT lo and behold, they started taking walk in orders no more than 5 minutes later….Why couldn’t they accept them when I walked in? People that got there after me were leaving more quickly through the line and I had originally intended to pay in cash.Going here is a gamble. The North Nashua location isn’t better. I can say I’m officially and fully converting to California Burrito because they are at least clean, nice, yummy but mostly RELIABLE.