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Contribuir a la retroalimentaciónOnce loyal fans of the mountain room turned NEVER again. Terrible terrible terrible!!! As bad as customer service gets. We had a reservation and the host placed us in the bar area not letting us know that we had no server and had to walk up to the bar to order. After waiting for 20 minutes, I walked up to the host to ask if we had a server. She watched me standing there, while she went on to wipe down the same table TWO times while the restaurant was dead, again watching me stand at the host station. She ended up moving us to a table where we had a waitress. When we said we wanted to order food the waitress looked stressed because the kitchen was closing. Would have been nice to know when the kitchen closed, as we wasted a half hour just sitting there while not one staff member came up to us. It gets better...... The waitress tells her manager that she had to put a food order in as the kitchen was closing and the manager obnoxiously rolled her eyes right in front of us. The waitress told us we had another hour until they stoped serving drinks, so we ordered one more round. A few minutes after receiving our drinks the bartended clapped her hands and yelled out to the entire restaurant time to finish up people we have a gondola to catch . Yikes. You 're not fooling us theyre not going to leave you stranded up here. We get the picture you were ready to be done with your shift. We live in the Portland area and frequent the Grill room on a regular weekly basis, and the mountain room on a regular basis when skiing every weekend. Needless to say we will no longer be stopping at any of the room establishments. Best of luck if you do!!
Came in for a hot cocoa left with a smile and a few Maine beers and Erica and Sarah T can do this job blind folded the best service comes at 3,000 feet. Recommend coming after lunch cuz you will not want to leave. Thank you @mountainroom and shout out to Sara T and Erica Best blue bird day. Food is five star!
I am not price sensitive when the food is good especially in a ski resort. We paid 350$ for 8 people for lunch (no alcohol). We ordered tapas style with shared plates. One third of the dishes were unpalatable by the entire group. Some were too salty, some had no flavor, and some were just bad. Oxtail and tuna tartare were great.
I've been wanting to go here for awhile and somehow it's never worked out. Was able to book a lunch today. The perfect day for it. Spring skiing then sitting outside to enjoy a delicious lunch. Since I don't eat inside it was great they were able to accommodate us outside.
Awesome food with a great beer selection. Great location with consistent good service. They are occassionally in the weeds with service and food, but when the mountain is swamped all restaurants and cafeterias are the same.