Second Cup - North York Industiral

Definitely give her zero if I could that front lady she is horrible has no manners I Dnt know why they don’t just fire her I just went there for sugar she asked me series of questions and I just left without any sugar.. the way she reacted is like that sugar is for billion dollars .. she is rude arrogant grumpy lady .. would never go there just because of that lady .. spoil my day .. very bad customer service.. all the negative reviews are just coz of that lady if the owner is reading this review plz fire her or teach her how to treat customers.

I’d have liked to have been reminded to use my points..but otherwise okay experience, chai latte was good.

The worst customer service I've received from a coffee shop. The server made a face when I asked her to use my points and the eggnog latte was the worst coffee I've had. Stale and so bitter, had to throw it.

The worst customer service I've received from a coffee shop. The server made a face when I asked her to use my points and the eggnog latte was the worst coffee I've had. Stale and so bitter, had to throw it.

My problem with establishments like Second Cup (or Starbucks or Tim Hortons is two-fold. Firstly, the beverages lack any type of taste or aroma. Secondly, the hot beverages are not even hot. They are often lukewarm. This is even true for Pilot or many independents. When ordering hot chocolate I have found that Second Cup is the best of the bunch. I had a medium hot chocolate in this small, desolate and forgotten Second Cup and it was good. No waiting, no line-up, no self-order panel with other people's dirty finger prints (why do they call their screens kiosks?? and my hot chocolate had taste and was hot enough that I enjoyed it walking for the next ten or so minutes. They have hot and cold beverages, cakes and loaves. Enjoy.