Little Caesars Pizza - Orem

Fair fast and decent options from teigy still cardboard pizza. Deep plate was boiled and dough was ordered 4/7 times ive. The lady behind the counter is serious short-order waitress of emperors new groove energy and super beautiful such a star only for them was brilliant. I wish the pizza was as good as I remember, or at least cooked.

We ordered 3 pizzas and crazy bread and got a text that said our order was ready. When we presented the text the teenager behind the counter said ?I don?t know what?s going on.? He went to talk to his manager as tons of pizzas got handed out for an hour in front of us. We talked to them several times and said we haven?t gout our pizzas and ours wasn?t ?ready yet? however they continued to hand the very pizzas out that we ordered. After repeated futile attempts the manager finally came over and without any apology finally ?found? our order. A reminder we had already shown them proof of purchase three times. The manager said she could give our money back or make new pizzas which would be ready soon. No apology or free drink or any sorry or anything after a full hour wasted on poor customer service. We had a company party that the food arrived 1.5 hours late to. I get that there?s Covid and things are tough but there?s no excuse for bad customer service and then doing nothing to make up for it. It?s time the consumers start expecting at least a basic level of customer service post Covid. Enough of this.

I wasn't impressed with the service this day. They told me it would be about a 14 minute wait for my order to be done today and I was sitting there for over 40 minutes waiting for my order to be done. It was only 2 deep dish and cheese sticks. But yet several people who can in after me left before me. It seemed like my order was done multiple times but they sent it out with delivery then had to make it over again.

The last couple of times I?ve tried to get pizza here it?s always been a wait most recently I was trying to get a thin crust pizza. They told me that that and the breadsticks would be a 25+ minute wait. I get that it gets crazy and all but I just want to get in and out and the fact that I would have had to. Wait anyways for the breadsticks just left a bad taste in my mouth.

I keep telling myself that it's because of supply chain issues and inflation. Even though prices keep going up I tell myself that it's still good pizza, it's worth the price, it's cheap and fast. I used the app to order and was told I had to wait 45 minutes for my order to be ready. That's fair to me and I expected that. When I received the notification that my order was ready and in the pizza portal, with a number, and a claim code, I went in to get it. This is after 45 minutes. When I entered the store, however, they hadn't even started on my order and said it'd be another 30-40 minute wait. What the heck? I can understand of you're short staffed and it takes a while. But tell me that before I wait an hour AND get told my pizza is ready and in the pizza portal. The only good thing about this experience was that I got a refund very quickly.