Popeyes Louisiana Kitchen - Pearland

I ordered a 16 piece mild chicken only and a 3 piece wing spicy chicken only. The lady who took my order could not speak well English or understand and we went into circles trying to get my order right. In the window, a cashier/translator told me it would be $10 plus change. I questioned the costs because I ordered a 16 piece and a 3 piece. He spoke to the lady who took my order (in Spanish) and told me it would be $42 and change. He left the window again, returned and said, “The ladies said that you cannot add any elements in the window”. I explained that I didn't add anything, and it was indeed the first thing I ordered, besides repeating the order 3-4 times. We argued back and forth, I told him that they were not true and he basically called me a liar. I left Irate, went to the Shadowcreek site and the same order was eight dollars less. There was again a communication problem because this person, whose first language is English, did not listen to me, repeated the order 3-4 times and still misplaced. This cashier just corrected the order gave me my food and I went home with my order and $8 extra in my bag. Please put employees who speak English and fully understand the speaker to order and customer-oriented platforms. Train them that they are hired to serve customers and without us customers, Popeyes would have no purpose and they would not have a job.

Went thru the drive thur and placed a order for spicy crispy chicken and got where i was going tried to call several time no answer and also spoke to the manager and she said i cant replace but one of you order repeated my self several time about the order over the iner calm but only replace one chicken after i thew the other one othe the window oh the car yesterday popeyes staff need training

I loved it here workers very friendly I went for my lunch time and they made my lunch time great my food was ready fast. I was by myself and Antonia made me company which that was so nice of her. Highly recommend for a fast food restaurant!

The customer service need major improvement.I'm used to a greeting, like Welcome to Popeyes may I take your order.In addition to the half apology given by the cashier I was informed I could not add an apple pie to my order before paying at the window.That's new news to me but I adhered to it.Maggie I think was the name of management on duty.It's a reason Chick Fil A is number one. They simply treat people like they appreciate them.

I recently went to this location again and was disappointed once again. I tried giving this location another try and was once again let down. We spent about 30 on 10 piece mix/spicy, large Mac and Cheese, large red beans and rice, 5 biscuits, large fries. The chicken was mostly breading, there was barely any beans in the red beans and rice, and the fries looked like a regular size. What took the cake was how rude the manager was when I asked for sauce. I literally asked for 2 sauce and she proceeded to say you can't ask at the window and they cost .45 each. I had to get out of my car and go in for sauce and pay for it even though I ordered a 10 piece. She was extremely rude and seemed like I was holding up the line for 2 sauces that are literally in boxes near the register. To top that I went in to get my sauces and she gives the man in front of me sauce for free. Seriously. Won't be going back there.