Smashburger - Phoenix

Had a great visit to smashburger. We both ordered grilled chicken burgers and I did American cheese, bacon, pickles, lettuce tomato, mustard (also mayo but they forgot that). Ordered large smash fries to share with ranch dressing (also forgotten). Service was fast, the restaurant cleaned. Ended up getting the ranch sauce from the on duty manager. Not sure how they managed to forget a couple of things in the first place, but beyond that a good visit. Food was hot and cooked to perfection, tasted amazing!

I dine here frequently and have to say I always SMASH my food down. I am a huge fan of Smashburger. I don't eat burgers which is ok at this place because they have options from Chicken, Turkey to Vegetarian so there is someone for dietary needs. My favorite is the build your own. I get to pick the toppings that I love the most. Then the tasty appetizers. What I like most is they have a variety of different fast food options. The fried pickles are the best I have ever tasted. The small size shaped fries are seasoned to perfection. This is a busy location in an outside strip mall. I have never had to wait long and have always received friendly service.

I know we are in a delicate time of life having COVID. However, if you can't run the business up to the expectation, perhaps you shouldn't. The lint of a call ahead order is to have plenty of time to make the order. We walk in, no one was there, no line. No bags ahead of us to pick up. Clearly NOT busy! The friendliness of the staff was sorely lacking. Barley a hello. Food.... orders hamburger add bacon... NO BACON. Such a disappointment. Call the store after getting home, NO ANSWER!! So with all of the employees there and no answers the phone. Seriously NOT customer focused. During these times when we have to choose who to support for our dinner choices, one would thing you would be spot on for customer service and order accuracy. Sorely disappointed.

VERY DISAPPOINTED. That 's what I get for not consulting Yelp before trying out a new place frankly busy Hangry... The seating inside is a smidge above fast food restaurant, but I guess this is a fast food place I didn 't realize that before coming. Very basic menu EVERYTHING is A La Carte, even though the handheld menu states make any meal a combo . We asked the server (new employee), he had to ask two others the answer was......... I don 't know why it says that, we don 't offer combos . ??????? Should have walked away... Ordered; classic smash, tots, Arizona smash(double meat), Oreo shake. Both burgers were TINY, tots were the ones you get in the frozen section the store (nothing special), smash fries were good, Oreo shake, well it 's difficult to make a bread shake but...... they did! The shake was not mixed well, very thick in the glass milk in the extra cup. The burgers are very salty SMALL. The few tables that had been used were not clean. The employees are nice smile, but the place is OVERPRICED.

Smashburger wasn't that great. We ordered the Arizona burger with fries and Brussels sprouts and a kids meal chicken tenders. The Brussels sprouts has no flavor. It was awful that we threw it away. The fries were ok- McDonalds probably has better fries. The burger was not bad, not great either. Although, it had some flavor. The chicken tenders were awful too. For over $20, it was a big disappointment. The restaurant had cleanliness issues while there were a few employees sitting on one of the booths during their break, I guess. I would probably never come back.