Poulet Rouge Centre Les Rivières

I frequently visit the Trois-Rivières location and have always experienced excellent service. This week, in particular, the manager was especially attentive to my two children, offering to place the spicy sauces in a separate bowl for them. Additionally, the cashier had forgotten to include my extra toppings, but the manager overheard me mention it and took care of the situation without reprimanding the cashier. :) The atmosphere is lovely, and the staff is incredibly friendly!

The food is excellent, but it's unfortunate that the cooking time for the chicken is quite lengthy.

The service was excellent, even with how busy it was. Everything was fresh and delicious, and the portions of chicken were very generous.

I am a customer and an occasional delivery person and today I had a delivery around 6:30 p.m., I arrived at the remainder. There was a girl available and two boys busy with the task. Once in front of the counter, I receive no greeting or look from her, I ask her if it is possible for her to give me the order. She asks me to confirm the order and asks me to show her my cell phone. Subsequently, she replied “I don’t give a damn, I’m doing my job” (very disrespectful to address anyone like this when I’m being courteous). What kind of customer service does she advocate when she is the image of a company? I will therefore no longer be a customer and will no longer deliver for this restaurant: I do not encourage this type of arrogant behavior.

I have already tasted your restaurant, but only the one in Quebec. That was delicious. My 2 star vote is mainly for the service it is given.I am not a customer, I deliver for Uber or Doordash. You can expect a higher waiting time when there are a lot of people, but the fact that customer orders for delivery are always at the bottom of the list, or even delayed by several customers is horrible.I had time to see the queue completely empty of people who arrived in front of me with an order that was theoretically done before them (by the time the delivery man arrived), and even see those who arrived later!I'm normally patient, but on two orders today that I made, I had to wait between 20 and 30 minutes. I hope the message is told to employees.