Ihop - Raytown

My wife ordered pancakes to go, when we got home they’re was hair in the food. I drove back to the store just for them to get the order wrong again. Horrible service to go with the order issues.

Tisha is the best. She is the manager but she came to make sure all our needs were met. Super polite and welcoming.

It was a pleasant breakfast. the highlight was our server. she was amazing and I made sure to tell her.

First, my wife and I were greeted with a sewer or restroom like stench as soon as we walked through the door. It's our local Ihop, so we wanted to give it a chance anyway. Mistake. My wife's pancakes were cold and chewy as if they had been sitting for quite a while. She ordered coffee, and the first cup was nearly ice cold. The server told her she would make a fresh pot. After waiting for 15 minutes, I find the server standing behind the checkout stand and scrolling through her phone. When I asked her about the coffee, she clearly went and retrieved the same pot as the cold coffee. It was half empty and ice cold, just like the coffee in the first cup. We told her to just take it off the bill. Finally, we finished eating and never got said bill. I went to the counter where she was once again scrolling mindlessly through her phone, and another gentleman was waiting there asking about his check at the same time. I don't know if it's the trauma of living in a post-covid world, the age of social media, too much weed smoking, general apathy, or all the above, but customer service at many restaurants these days is fair at best and terrible at worst. After three or four instances like this over the past couple of years, I think it's fair to say that this Ihop is no exception. I won't be back.

Worse server ever! We went for a family dinner and we had to wait over 20 minutes to get the creamer for the coffee, another family arrived and the manager which was cooking had to go to take their order, we asked the waitress for more coffee and she disappeared. Another 20 minutes to get our order taken from the manager, the waitress was super nice and friendly with the other table and ignored us. We waited about an hour to get our food, and my 3 year old son was ignored by the server, and she didn't give him utensils or refill his drink. At this point, we were the only ones in the restaurant, and she still couldn't manage the table