Mcdonald's - Roma

This McDonald’s has fantastic staff who make sure your order is prepared accurately and quickly. They create a great atmosphere and the food quality is excellent.

I waited 20 minutes after paying for four meals. The woman handing out food to another car that came after us asked what we had ordered. After waiting another 5 minutes, we decided to go inside to retrieve our order. We still didn’t get everything we ordered, and the food we did receive was poorly prepared.

I ordered a 20-piece nugget meal and fries through the drive-thru and was asked to park in front. I waited for half an hour while all the cars behind me received their orders, but we were still empty-handed. My dad went inside to inquire about our food and to speak with a manager about the situation, but the manager refused to come out. This incident occurred on August 14, 2022, around 9 PM. Despite our efforts to discuss the issue with the manager, they still would not address it. Eventually, we asked for a refund, and the manager continued to avoid us, sending out an employee who returned our money along with an offer of “free nuggets,” which we declined. The service was terrible, and I strongly advise against coming here. The manager’s behavior was unprofessional and cowardly.

I took my child to get a Happy Meal (Pokemon edition, by the way), and overall, it was a decent experience. He ordered nuggets, apple juice with reduced sugar, fries, apple slices, and of course, he got a toy. I opted for the fries basket and a few items from the dollar menu, which were perfect for eating on the go. The only downside was at the drive-thru; the microphone was not functioning properly, and the employee had trouble hearing me clearly.

We ordered a 10 pc order of nuggets and a small burger. We waited for 30 minutes. The fat dude kept coming to our car to ask us what we had ordered. We ended up presenting our receipt inside for a refund and got fried burritos in rio grande instead.