Gourmet 4 Romford

Very late service took at least 40mins for the food to arrive and food was not even great

However, after we placed our order, we faced a long wait for our food. When the pizza finally arrived, we were informed that the garlic bread was unavailable. It took another 15 minutes for the remaining food to come out, and three burgers eventually arrived. After another 10 minutes, we asked about my daughter's chicken burger, only to discover that the chef had completely overlooked it in our order. The pizza hadn't been touched because it was bland and tasteless. Frustrated, I requested a refund for the missing items since my daughter didn't want to wait any longer for her meal. To say the evening was disappointing would be an understatement. The manager eventually came over to apologize and offered a full refund. He mentioned that his staff were doing their best but seemed overwhelmed by the demands of delivery orders. It might be helpful to have a dedicated chef to cater to dine-in customers as well, so that we are not overlooked.

The restaurant was deserted, and the food was undercooked, requiring me to send it back for a refund.

However, after placing our orders, we faced a long wait for our food. The pizza arrived 15 minutes before the rest of the meal, and we were not informed that the garlic bread was included. Eventually, three burgers were served, but after another 10 minutes, we had to inquire about my daughter's chicken burger. It turned out the chef had completely overlooked it in our order. The pizza remained untouched, as it was quite bland. I then requested a refund for the missing items, as my daughter didn’t want to wait any longer for her meal. To say the evening was disappointing would be an understatement. The manager eventually came over to apologize and offered a full refund, acknowledging that his staff were doing their best; however, it seemed that the focus on delivery orders took precedence over the dining experience for those present. It may be beneficial to have a cook who can manage both delivery and dine-in orders, ensuring that seated customers are not forgotten.

The restaurant was empty, and the food I received was undercooked, so I had to return it and request a refund.