Edo Japan - Saanich

We ordered two special meals with rice and all vegetables due to an allergy. The person on the phone accused me of lying and insisted that I had asked for rice. They were rude and unprofessional.

Bento with Veggies and gyoza/tempura pages. Gyoza dripping fat from the frit. Oil tasted a little.? No brown rice. White only rice undercooked.. Veggies consisted of 2 pieces of broccoli and some mushrooms and 3 tablespoons of cabbage. I felt deceived from this bad quality food and portion size. Next time, instead, a real Japanese restaurant will follow. I'll never apply this business again.

Vegetarian noodles bowl was avoidance of taste, despite two pots of Teriyaki sauce. Vegetarians also like taste in their food!

Eat well, but not properly prepared. Bad coaching and customers follow despite the following instructions to make it better. I ordered the app a few weeks ago. My order was about $20,000. For a MEAL. For a man. That was good. I just didn't put a sauce in the app order. And adding the hot sauce on the side was not properly followed. I get my order, COVERED in sauce, the personal argument, they use sauce when cooking. My point was the sauce was added AFTER it probably tripled the sugar content, and with KETO, low carb, healthy in Victoria, we need to do better. So I sent them by email and contacted me on facebook, regional manager and business manager contacted me, and Store Manager said I had to come and ask for my refund. I said how about a gift card so I can use it if I feel like that, and everyone agreed. And when this closed case looked at, the district manager even called my address and we had a discussion on how this was the right way and that we try to be better, etc. All for free. This is against my code of ethics. Well 2 weeks later, no follow-up, no gift card follows, and as 1 on travel advisors I recommended them before, I have no qualifications to report in my history. I tried to illustrate that when I ordered the staff, not tried to listen to me, but argued that they were right to make their product. This evaluation is intended to help employees. If a customer does not say a sauce, it does not mean adding a sauce, no sauces are used during cooking. This customer does not want any additional sugar. I was hearty, but shouldn't have to beg over $20 or squirt. We're better than that. Your staff can be trained. It can change your 3.9* verified business to 4.9* in one year. This could double your customer satisfaction and customer retention. We all want to live peacefully. Let's get it. Nice day.

So we both ordered bento boxes. were promised these were new upgraded, with special vegetables, gyoza sushi and prawns. the gyoza were cold, there was no wasabi and the prawns were missing. the vegetables were there, only one pea, a stem of bok choy and pretty much mall food. going back to My Name is Sushi further up the road