Starbucks - Scotts Valley

They're nice folks, doing their best, but this is the slowest coffee place in town. Go to the Coffee Cat across the street for MUCH better food and drinks and like a quarter the wait time. I only come here when I have a gift card, and even then, I regret not going to one of the other three Starbucks in town.

I ordered an oat milk latte which despite saying it was oat milk was actually cows milk. I have severe lactose intolerance and have been up the last 4 hours vomiting and in awful pain. I get mistakes are made but this was not even a busy night and I really feel Starbucks needs to educate their staff that there are legitimate medical reasons some customers ask for dairy-free alternatives and come up with safety measures preventing this happening again. Being dairy-free is not a choice but an absolute necessity for many!

I love this spot! The staff is great. The music is spot on. There are lots of tables and it is always clean.

Understaffed. Always. Not the workers fault. Charge you almost $10 for a drink that you then wait 20+ mins for. So done with starbucks.

Make sure you tip or they will take twice as long for your order. The employees chit chat and sometimes there will be a long line and there is no customer service. You have to ask for a drink holder when you have four plus drinks. The other Starbucks in Scott's valley is 10x better it's just a long drive