Costa Coffee - Shropshire

We decided to drop in for a mid-morning break at around 10.00 a.m. The first thing we noticed was how busy the shop was. Consequently I had to queue for about 10 minutes. There were two baristas on duty. One was taking orders and the other was dispensing them. Just before my turn came two youngsters ordered some exotic chilled concoction and the barista apologised to me since she had to take time out in order to deal with that order. After receiving my order I sat down with my wife. The coffee was exquisite by the way. However, the next thing we noticed was that tables weren't being cleared. This had an obvious effect on some potential customers who entered the shop, looked around for somewhere to sit, observed the clutter and simply walked out. I cannot criticize the two members of staff since they were obviously rushed off their feet. The situation must be the result of company policy in utilising the minimum number of staff. Surely it is possible to monitor sales and employ the relevant numbers of staff required to maintain a pleasant customer experience? Not to mention the prospect of increased sales from customers who can actually find somewhere to sit!

Service was great but loads of tables with used crockery ect. No one clearing tables. Left a bad impression of not caring about the state of the coffee house. When we left no staff behind the counters or staff available to serve or clear tables.

I ordered oat milk but was given semi-skimmed milk instead. I asked for the correct milk but received ultimate milk and was disappointed.

I waited in line for at least 10 minutes without being served, so I decided to leave. When I returned 30 minutes later, the service was still slow, but I stayed because I really wanted a cappuccino. The staff are not to blame for the slow service. There was only one person taking orders and making sandwiches, another making drinks, and someone else washing dishes and cleaning tables. It's unfair to expect them to do so much at once. The employers are clearly not being fair to their employees.

Firstly, the staff are great! Friendly and caring and really do their best. Costa or should I say Coca Cola, you really need to do a lot better. You have 3 dedicated staff members working a busy Saturday lunch time with no help. It’s not fair on your staff and it’s not fair on your customers. The decor is old and tatty. The lighting is poor and gloomy. The whole place is dull and miserable. I came here for a coffee because it’s the only cafe in town that had empty seats that tells you all you need to know.