Starbucks - South El Monte

Felt offended today going through the drive through and asked for a pup cup. When I arrived at the window the lady screamed out “omg it’s a rat” talking about my small white dog that just got groomed. I’ve never felt so disrespected and disappointed in the service I received. My dog was so excited to get her pup cup and I got my order and never received it. I had to ask a second time for my pup cup and finally was given one. She didn’t even acknowledge me as I left. I’ve never had a problem with this Starbucks but today made me feel no longer welcomed.

Always nice and welcoming here!! Thank you for the thoughtful communication ?

Idk how it normally it is there, but It took 20 minutes for a black tea lol

This location has friendly service and plently of parking and seating. The drink orders are well made. The bathrooms are maintained well for customers.Diana was awesome ?. She was cheerful and very helpful.

I love this location! All the baristas are so friendly. I visit here about 4 times a month when I come down for school and I’ve never had a bad experience. Today I visited a different store north about an hour and a half at The Tejon Ranch outlets. They made me a drink that tasted as if the shots were dead. I was pressed for time so I kept driving. I came to my usual weekend spot(this location) and they remade my drink without hesitation. They deserve recognition for being so kind and accommodating. 10/10 would recommend this location over and over again?