Taco Bell - Stillwater

The person taking orders in the drive-thru today was impressive and a bit quirky. His name was Andrew, and he created a fantastic Joker impression that really made my day and brought back memories of my past.

This particular Taco Bell is more miss then hit. They are sloppy so you’ll find randomness in your food (i.e. lettuce in a burrito, random tomato, or a stray onion or two) and too often one or two items are missing from a drive thru order. The service is too dependent on who’s working as there are several employees who have attitudes including some of the managers. The cleanliness of the lobby is also dependent on who is working; some days the lobby sparkles while others it’s trashed. Overall, I’d suggest eating elsewhere if you can.

Girlfriend went in to get some food an hour and 15 minutes before they closed. She waited in line for over 20 minutes, and they shut down the drive through before she ordered. It's ridiculous that this location not only went from closing 2am, to closing 8pm, but consistently closes down an hour early. This location use to be my favorite spot to get food, but not anymore.

The food at OPH location is bad. it doesn't matter what time of day or night when I order through drive-thru. Photo of crunchy supreme taco. Hardly any taco meat, missing the sour cream and the tomatoes. The taco shell was broken in half when I opened the wrapper. Notice the dark green wilted piece of lettuce. Unappetizing. Threw it out. Several time's my orders have been incorrect. Missing taco sauce , missing napkins, and incorrect drink. And worst of all cold food! I called to complain. The manager said she would mail me a coupon for a free meal. Never received. The only positive is a young lady who works the drive-thru. She's friendly and pleasant.

They messed up my order refused to fix it or refund the $3 for the mistake, so I guess the only way to get a refund for their mistakes is to credit card charge back. So wildly frustrating for the easiest fix in the world.